Currency
All prices not in United Kingdon Pounds (£) are approximate. Currency rates are updated approximately every six days. Although other currencies are displayed the base currency that you will be charged in will be United Kingdom Pounds (£).
Customer Support and Service
You can contact us by telephone on 0203 189 2198 (+44 (0)203 189 2198 outside the UK) during office hours. These are 09:00 to 16:00 GMT. Monday to Friday. We are closed weekends, and public holidays. You can contact us by email. We aim to respond to emails during office hours within a few hours. Emails sent outside of office hours may take longer.
Delivery Charge
Please see our Postage Information page for further details.
Order Confirmation
When an order is placed you will receive an email within a couple of minutes confirming your order. No contract for supply exists between Stitcher and the customer until despatch of goods. You are able to cancel your order during a certain period of time. Please see Cancellation of Orders below for full information.
Payment
Payment of goods is made online during the checkout process. We accept most credit and debit cards including Mastercard, Visa, Maestro and American Express. We also accept PayPal.
Alternatively payments can be made by cheque or postal order by completing checkout and selecting the applicable option. Cheques must be in United Kingdom Pounds only. It should be drawn on a British bank and made payable to Stitcher Limited. Please include your order number with your cheque or postal order and send to our address on the contact us page.
Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will not share your details with any third party.
We collect information about you for two reasons, firstly to process your order, secondly to provide you with the best possible service.
We will give you the chance to refuse any marketing material from us in the future.
The information we collect about you: -
- Your name
- Address
- Phone number
- Email address
- Details of purchases
We do not collect sensitive information about you.
The information that we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct immediately.
If you have any questions regarding privacy please email our customer service department (see contact page).
Email marketing
We use confirmed opt-in (COI) or "double opt-in" to ensure that we never inadvetantly send you emails that you do not want to see. When you subscribe to our mailing list, you will be sent an email to confirm whether or not you wish to be subscribed. Unless you click on the confirmation link contained within this email, you will never be sent marketing emails from us.
You can very easily unsubscribe from our marketing emails at any time. You can do this by clicking on the "unsubscribe" link at the top or bottom of each email we send, or you can login to your account click on change my personal details, untick any email subscription options and click save my details.
Security
Industry standard SSL encryption is used during the collection of your personal information. This reasonably ensures that your information can not be intecepted by any third parties. It is your responsibility to ensure that your computer is free from any virus's and harmful applications.
None of your credit card details are transmitted to, or stored
on our server. These details are handled by Sage Pay (formally Protx).
Cancellation of Orders
We want you to be delighted with your goods purchased from Stitcher.
If for whatever reason you wish to cancel or return your order to us in its unopened and original condition within fourteen (14) days of receipt we will refund the purchase price and original delivery cost.
If the item is returned because it is faulty or we have made an error in our processing of your order we will additionally refund the cost of the return postage. If you are returning an order because you have changed your mind then you will be responsible for the return postage. Please contact us to request a Returns Authorisation before returning the product(s) back. We recommend you return goods using a recorded delivery service for your protection. We are not responsible for items that have been sent to us but not received.
This guarantee does not affect your statutory rights as a consumer.
Ownership of Goods
All goods remain the property of Stitcher Limited until paid for in full.
Complaints
In the unlikely event of a complaint please contact us . All complaints will be handled by customer services who will initially respond to your complaint within 2 working days. The initial responce may inform you that we require further time to investigate your complaint. We will handle complaints fairly and in confidence. If you do not feel your complaint has been handled fairly we will esculate your complaint to be handled by a senior role within the company.
Statutory Rights
Your statutory rights are not affected by the terms of this documentation.
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